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FAQ

Customer support

Next Level Service

We have a procedure for investigating complaints and for dealing with queries about Our Website. Please see our Customer Charter on contact customer services:  

Email: ragz2riches@hotmail.co.uk

Ragz2Riches Ltd Terms and Conditions

How do I track my order?

You can track you're order with the product order number that we'll send you.

 

Delivery service 

What are your delivery options?

Standard home deliveries are usually made within 2 - 3 days of your order being placed.

 

Next Day deliveries will be made the next day if your order has been placed before 9pm. Please note the exact delivery time can vary depending on the service selected at checkout.

On line shopping 

Satisfaction Guaranteed

You can select a product for purchase by clicking on the item which You are interested in and then clicking on "Add to Basket".

 

Step 2 –Reviewing Your Basket  You can review the products which You have added to Your basket. You can change the contents of Your basket by amending the quantity of Goods You want to order (which may be subject to a maximum number of items, per size from time to time)

Do you provide International delivery?

International Standard delivery times vary depending on the destination and service selected at checkout. Depending on the location of your delivery, we do aim to deliver your order between 10 and 14 working days.

If you want your order to arrive sooner, then we offer an Express Delivery Service.

 

 

What is your returns policy?

Full refund or exchange will be given within 28 days. This will depend on the condition of the returned item. If you would like to return an item please contact us.

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